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OVO Tech Blog

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From Customer Service to User Experience

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A career in user experience design first came up in a conversation with a friend. I had been exploring design as a new work direction, having realised I wanted a new challenge. I began reading articles and learning about “user experience”, with a growing fe…

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Implementing Figma variants in the OVO Energy Design System

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The release of the new variants feature in Figma had been highly anticipated at OVO ever since its announcement at Config Europe in September of this year. This was something we had been trying to achieve within our system to maintain a clean and consistent li…

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Experiment-driven product development

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“We value responding to change over following a plan” If you create digital products, these words should sound familiar. They’re from the Agile Manifesto and represent a core principle of the philosophy. In the world of digital product development, we someti…

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Designing a design process

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A design process is simply an ordered list of activities to deliver a product. It's common across all areas of design, and it's so simple that any designer can recite it word-for-word within a job interview. Which is often all it's good for. As simple as 'unde…

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Designing products through data

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In UX design training bootcamps, we are often told to rely on qualitative research more than we do on quantitative data. This makes sense: qualitative information helps foster empathy with our users, giving us a direct understanding of what does and doesn’t wo…

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Using behavioural economics to help customers save up for winter

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In 2018 we launched Boost’s Winter Wallet; our first article explored how we delighted customers by thinking beyond energy; today we’ll look at how we improved the service. Winter Wallet was our response to a problem we found through discovery research: pay-as…