Our journey navigating the techosphere
Matteo Di Vito on .
“We value responding to change over following a plan” If you create digital products, these words should sound familiar. They’re from the Agile Manifesto and represent a core principle of the philosophy. In the world of digital product development, we someti…
A design process is simply an ordered list of activities to deliver a product. It's common across all areas of design, and it's so simple that any designer can recite it word-for-word within a job interview. Which is often all it's good for. As simple as 'unde…
In UX design training bootcamps, we are often told to rely on qualitative research more than we do on quantitative data. This makes sense: qualitative information helps foster empathy with our users, giving us a direct understanding of what does and doesn’t wo…
Alex Morris on .
In 2018 we launched Boost’s Winter Wallet; our first article explored how we delighted customers by thinking beyond energy; today we’ll look at how we improved the service. Winter Wallet was our response to a problem we found through discovery research: pay-as…
This is a post I wrote 2 months after joining OVO as a designer. It tells the story of how I mapped the service OVO Retail provides and met an awesome set of colleagues in the process.…
One of the key competences of business analysis is to be an adviser, and a key moment where this matters is when a decision needs to be made between multiple options.…