Automating development of Genesys chatbots
When developing bots at OVO we aim to reduce the feedback loop with automation. I'll explain the pipeline I've created to achieve this...
Lucas Woodward
Our journey navigating the technosphere
Lucas Woodward
How we test our infrastructure-as-code at OVO
Abstract As a centralised production engineering, our team writes a LOT of infrastructure-as-code (IaC). At OVO, there exist a wide variety of projects, from purely frontend to full stack to data science, which make use of multiple cloud providers and PaaS tooling. Given how our team vision has alwa…
Dharmanshu Singh
Calculating Energy Savings
Welcome to our second post on inference and energy savings. In our first post [https://tech.ovoenergy.com/inference-in-observational-studies/] you were introduced to the concept of inference, matching and pesky confounding variables - if you haven’t read our first post I would recommend you take a l…
Thomas Reid
Inference in observational studies
Hello and welcome to the latest riveting read from the data science team here at OVO - this time about methodologies for measuring the impact of some intervention where you cannot control who receives the intervention. First let’s define some different types of study. There are many types of experi…
Morley CoulsonAutomate testing Genesys' Web Messenger
Manually testing chatbots can be a slow and error prone process, especially when testing all potential customer journeys. The quicker and more reliable approach to testing is to rely on automated tests, which can be triggered with a click of a button, test all the functionality in a fraction of the…
Lucas Woodward