Creating a realtime reporting tool for Genesys flows
At OVO our Architect flows serve customers over 100k times a day, so I created a tool that captures metrics from any point of a flow in realtime.
Lucas Woodward
Lucas is a full stack developer who enjoys writing software for a living. Outside of work, he enjoys developing personal projects and drawing.
Lucas Woodward
Automating development of Genesys chatbots
When developing bots at OVO we aim to reduce the feedback loop with automation. I'll explain the pipeline I've created to achieve this...
Lucas Woodward
Automate testing Genesys' Web Messenger
Manually testing chatbots can be a slow and error prone process, especially when testing all potential customer journeys. The quicker and more reliable approach to testing is to rely on automated tests, which can be triggered with a click of a button, test all the functionality in a fraction of the…
Lucas Woodward
Genesys: Troubleshooting Web Service Data Actions
When creating Web Service Data Actions (and their dependent flows) in Genesys I spent a lot of time debugging problems around these Data Actions - the main culprit being input values that resulted in unexpected responses from a downstream API, breaking contracts/mappings. The following is how I sped…
Lucas Woodward
Automating how IVR call flows are tested
I’m creating IVR Tester, a tool that automates calling IVR flows and traversing them based on what it hears. Developing this tool has been an interesting journey and one I’d like to share with you from a high-level perspective.
Lucas Woodward