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coaching service management incident response
How We Learned to Stop Role Playing and Love the Bomb
Posted on .How we've used Keep Talking and Nobody Explodes to build incident response capability.…
Our journey navigating the techosphere
How we've used Keep Talking and Nobody Explodes to build incident response capability.…
OVO's service management coaches have just finished the first round of Major Incident simulations. In this post I'm going to tell you a little about our approach, and explain what Major Incident Management coaching has to do with Dungeons & Dragons.…