coaching service management incident response

How We Learned to Stop Role Playing and Love the Bomb

Posted by Andy Hall on June 7th, 2019.

How we've used Keep Talking and Nobody Explodes to build incident response capability.…

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coaching technology tooling

Wizards, Goblins and Service Outages

Posted by Andy Hall on September 6th, 2018.

OVO's service management coaches have just finished the first round of Major Incident simulations. In this post I'm going to tell you a little about our approach, and explain what Major Incident Management coaching has to do with Dungeons & Dragons.…