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OVO Tech Blog

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coaching service management incident response

How We Learned to Stop Role Playing and Love the Bomb

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How we've used Keep Talking and Nobody Explodes to build incident response capability.…

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coaching technology tooling

Wizards, Goblins and Service Outages

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OVO's service management coaches have just finished the first round of Major Incident simulations. In this post I'm going to tell you a little about our approach, and explain what Major Incident Management coaching has to do with Dungeons & Dragons.…