How We Learned to Stop Role Playing and Love the Bomb
How we've used Keep Talking and Nobody Explodes to build incident response capability.
Andy Hall
Wizards, Goblins and Service Outages
OVO's service management coaches have just finished the first round of Major Incident simulations. In this post I'm going to tell you a little about our approach, and explain what Major Incident Management coaching has to do with Dungeons & Dragons.
Andy Hall