Our journey navigating the technosphere
Senior UX Designer @ Boost Power (OVO Energy Group)
In 2018 we launched Boost’s Winter Wallet; our first article explored how we delighted customers by thinking beyond energy [https://tech.ovoenergy.com/delighting-customers-by-thinking-beyond-energy/]; today we’ll look at how we improved the service. Winter Wallet was our response to a problem we f…
Alex Morris
OVO launched Boost, a Pay As You Go (PAYG) energy brand, in 2017. With PAYG, you need to keep your energy account topped up with credit to ‘keep the lights on’. Boost’s main product, ‘Smart PAYG+’, lets customers do this through a smartphone app linked to their smart meter. PAYG customers are free…
Alex Morris